Privacy Policy

1. About Crystal Wave Laundromat

This Privacy Policy applies to personal information collected by Crystal Wave Laundromat (ABN: 13 693 481 373), operating a self-service laundromat located at Shop 36B, 789 Albany Hwy, East Victoria Park, Perth WA 6101, Australia, and through our website at https://www.crystalwavelaundromat.com.au.

We respect your rights to privacy and are committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions and services. Depending on how you interact with us, this may include:

• Crystalwave Rewards Program: First name, last name, email address, Australian mobile telephone number, and optional birthday (used for annual birthday offers).
• Enquiries & Customer Support: Name, phone number, email address, optional suburb/address, and any notes you provide when submitting an enquiry or requesting wash & fold / pickup assistance.
• Technical & Website Usage Data: Anonymised or pseudonymised data such as your IP address, browser type, device characteristics, pages viewed, and conversion interactions (such as clicks on directions or phone call buttons) gathered via cookies and Google Analytics.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Sign up for the Crystalwave Rewards membership via our website or in-store QR code;
• Submit a general enquiry or wash & fold request through our website contact forms;
• Contact us directly via telephone, WhatsApp, SMS, or email; or
• Visit and interact with our website (via cookies and analytics tags).

4. Why We Collect and Use Your Information

We use your personal information for the following purposes:

• To create and administer your Crystalwave Rewards membership and provide Loyalty Club offers through the Bubble Pay portal;
• To respond to your questions, booking enquiries, or requests for machine advice;
• To send you promotional offers, laundromat news, and loyalty discounts via email or SMS (only where you have provided express consent);
• To monitor, maintain, and improve the functionality and security of our website and services; and
• To comply with our legal obligations under Australian law.

5. Direct Marketing & The Spam Act 2003 (Cth)

We strictly comply with the Spam Act 2003 (Cth) and ACMA guidelines. We will only send you commercial electronic messages (such as promotional emails or SMS) if you have expressly opted in to receive them.

Your Right to Opt Out: You can unsubscribe from promotional communications at any time:

• SMS: Follow the opt-out prompt in any SMS message (e.g., by replying "STOP").
• Email: Click the unsubscribe link in any marketing email, or email us at Crystalwavelaundromat@gmail.com with "Unsubscribe" in the subject line.

We will process your opt-out request promptly and within five (5) business days as required by Australian law. We never sell or rent your contact details to third-party marketing companies.

6. In-Store CCTV Surveillance (Western Australia)

For the safety and security of our patrons, visitors, and facilities, our physical premises at Shop 36B, 789 Albany Hwy, East Victoria Park, Perth WA 6101, Australia are monitored by 24-hour Closed-Circuit Television (CCTV) cameras in compliance with the Surveillance Devices Act 1998 (WA).

• CCTV cameras are installed in public areas of the laundromat to deter theft, protect unattended customer property, and ensure a secure environment.
• Clear signage is prominently displayed at the entrance alerting visitors to the operation of CCTV on the premises.
• Footage is stored securely and is automatically overwritten after a rolling retention period, except where required for security investigations or requested by law enforcement agencies (such as the Western Australia Police Force).

7. Cookies & Google Analytics / Ads

Our website uses cookies and web beacons to enhance your browsing experience and measure site performance.

• Google Analytics 4 & Google Ads: We use Google tracking services to understand site traffic and measure conversion actions (such as customers clicking for directions or calling our phone number).
• Enhanced Conversions: Anonymised, privacy-safe hashing may be used to measure advertising effectiveness without disclosing plain-text personal identities.
• You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. You can also opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-on.

8. Disclosure and Storage of Personal Information

We do not sell, trade, or transfer your personal information to outside parties. We may disclose personal information to trusted third-party service providers who assist us in operating our website, hosting our database (MongoDB Atlas), or managing on-site payment services (Bubble Pay), provided those parties agree to keep this information confidential and secure.

Your information is stored in secure cloud environments with strict access controls. While our primary operations are located in Australia, some third-party technology providers may store data in overseas cloud locations with equivalent security standards.

9. Access, Correction, and Data Deletion

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request that inaccurate information be corrected or deleted.

If you wish to access, correct, or request the deletion of your Crystalwave Rewards profile or contact enquiry details, please email us at Crystalwavelaundromat@gmail.com. We will respond to your request within a reasonable timeframe.

10. Contact Us & Complaints

If you have questions, comments, or complaints about this Privacy Policy or our collection and handling of your personal information, please contact us:

• Business: Crystal Wave Laundromat (ABN: 13 693 481 373)
• Location: Shop 36B, 789 Albany Hwy, East Victoria Park, Perth WA 6101, Australia
• Phone: 0435 632 801
• Email: Crystalwavelaundromat@gmail.com

If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) online at www.oaic.gov.au or by calling 1300 363 992.